Returns and Exchange

Return policy:

We make every effort to ensure the product you purchase is delivered to you in perfect condition. If by any chance you are not completely happy with your purchased product or you have simply changed your mind and wish to have a refund let us know within 14 days of ordering your product.

In the case of an Exchange, we will be sending out the exchange item free of charge, but you are responsible for returns postage costs.

You hold responsibility for the item until it reaches us so you should ensure that it is well packaged to avoid any damage in transit.

We will:

1. Upon receiving the item which you wish to return, provide a full refund of your product value excluding the original postage cost within five working days.

You will need to:

1. Fill out our Contact Us form. Tell us your invoice number and your requirements. Contact Us
2. Ensure that the product is returned to us in its original packaging, unworn and still intact with all labels and is suitable for re-sale. Pet owners should note that garments returned with animal hairs on them will be rejected. This can also apply to glitter / makeup which can be extremely difficult to remove without laundering. If you are a smoker, please do not smoke when trying on clothing items and do not leave them in a smoky room. The smell can be impossible to remove without laundering and can therefore lead to a return being rejected.
3. 3. Please send the item back to (buyer pays return delivery unless item is faulty):

Sparks Workwear Ltd
Ladypark Farm
Lockerbie Rd
Dumfries
DG1 3PF

Exchange policy:

If you need a different size, style, or just fancy a different colour we are happy for you to return your item for another item of your choice. Please email us at info@sparksworkwear.co.uk with your requirements.

Ensure that the product is returned to us in its original packaging, unworn and still intact with all labels and is suitable for re-sale. Pet owners should note that garments returned with animal hairs on them will be rejected. This can also apply to glitter / makeup which can be extremely difficult to remove without laundering. If you are a smoker, please do not smoke when trying on clothing items and do not leave them in a smoky room. The smell can be impossible to remove without laundering and can therefore lead to a return being rejected.

Please send the item back to (buyer pays return delivery unless item is faulty):

Sparks Workwear Ltd
Ladypark Farm
Lockerbie Rd
Dumfries
DG1 3PF

Faulty Goods:

We will:

1. Pay for the delivery charge back to us using our Free Postage code information. This code will be sent out to you upon request. Please email us at info@sparksworkwear.co.uk or call on our free phone number 08005 202 535.
2. If we find upon inspection that the goods are deemed defective provide a full refund of your product value including the original postage cost within five working days.

You will need to:

1. Email us at info@sparksworkwear.co.uk or call on our free phone number 08005 202 535.
2. Ensure that the product is returned to us in its original packaging, unworn and still intact with all labels.
3. Use Sparks Workwear Free Postage code, which will be e-mailed to you ready to use.
4. Write the Free Postage code onto your parcel and drop it off to your local post office.

Please send the item back to:

Sparks Workwear Ltd
Ladypark Farm
Lockerbie Rd
Dumfries
DG1 3PF

If you wish to discuss any fault or product specifications, we are happy to help, please call our Customer Service Team on 08005 202 535 or for further advice & support drop us an email at info@sparksworkwear.co.uk.